FAQs

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Popular Questions

Account Questions

Answers to your Covid-19 (Coronavirus) questions
I can’t seem to make edits to the order I’ve placed. Why is that?
Due to high demand, orders are final at checkout. Once placed orders can no longer be edited, only cancelled.
Have your store hours changed? Do you have special shopping times for the at-risk community?
Yes, many of our stores have adjusted their hours to give our teams the time they need for extra cleaning and to restock shelves. You can find your local store hours by clicking on “Your Store” at the top of the homepage. And yes, many stores have now set up shopping hours on certain days for members of the at-risk community. Those hours can also be found near the bottom of “Your Store” page, under “Events.”
We use two accounts in my house. How does the Loyalty Program work for us?
Multiple Loyalty Program accounts can be linked together to create a household. When such accounts are linked, the same offers will be received, subject to the terms and conditions of the applicable offers. If you want to link or unlink your Loyalty Program accounts, please contact our Customer Support Center

General Questions

How can I find out the status of the order I’ve placed?
Please visit https://vifon.designme.io/my-account/orders/ to enter an online order status request. Thank you in advance for your patience at this time; Customer Support will respond to your request as soon as possible.
I’ve been unable to schedule a Delivery/Pickup order, there doesn’t seem to be any availability at all. When will I be able to schedule an online order?
Placing an online order may be extremely limited or currently unavailable due to high demand at this time. We recommend that you check availability and schedule a time before you start shopping or adding items to your Cart.
How much inventory do you have right now?
Our stores are working very hard to maintain in-stock conditions for all items. We ask for your patience since customer demand has been unusually high and many items have been selling out quickly. Please note: In order to provide greater availability of our most requested items, we’ve temporarily limited the number of items available for Delivery/Pick Up on our website/mobile app. This will help us to:
  • Ensure your order is as complete as possible
  • Decrease the time it takes for us to assemble your order
  • Provide more availability of Delivery/Pick Up times
  • Get your order to you as fast as possible
We’ve also instituted item limits for online orders (maximum quantity of 10 per item). We also ask you to respect in-store item quantity restrictions so all our customers have a chance to purchase the items they need. While our supply chains have experienced no disruptions, many manufacturers have experienced increased sales and their item inventory is extremely low. In addition, some manufacturers have eliminated production of certain items to focus production on high-demand items. Please be assured that as products become available we’ll be bringing them into stores as soon as we can. Also, certain products such as alcoholic beverages, tobacco, and other age-restricted items are not available for delivery or pick up at this time. When you place an online order, we’ll attempt to fulfill it completely with your selected products or acceptable substitutions. Out of stock items may occur based on product availability, and you will not be charged for any missing items.
What steps are you taking in your grocery stores to keep customers safe?
The health and well-being of both our customers and employees is our #1 priority. And maintaining your trust is a responsibility we take very seriously. To that end we’ve instituted a number of steps to ensure your health and safety as directed by our CEO.
What is My List?
My List works as a shopping list that helps you plan your shopping trip at home and in our stores. Once you’ve added an offer to your Loyalty Program account, it will show up in My List. Even if you remove the offer from My List, it will still be active in your account and ready to be redeemed at checkout.
Can I pick up the discounted or free grocery item at any store?
Grocery Rewards may only be used at participating Albertsons Companies grocery banner stores. Discounted or free grocery items can be picked up at the participating store you have selected within the mobile app or website.

Pre-sales Questions

What steps are you taking to ensure contact free Delivery/Pick Up?
We’ve created “Contact Free” procedures for our team, and we’ve changed our signature processes so that our delivery drivers can sign for you during delivery/pick up if needed. Our drivers can also bring delivery orders into your home, if needed, but will ask you to keep a distance of six feet when doing so. Our third-party delivery drivers have been instructed by their companies not to carry groceries inside your home.
Why do I get the message “You already have an account” when trying to register?
You will get this message when the system finds an existing account with the phone number or email address you entered. In that case, you can use the "Sign In" link instead of registering. If you forgot your password, you can try the "Forgot Password" link to have it reset. If you are still experiencing problems, contact our Customer Support.
How often are offers updated?
Offers are updated daily. Visit our website or mobile app every time before you shop to get the most savings from just for U. If you subscribe to email notifications, you will be notified when new offers are available.
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